You can choose from any of the following methods:
• Phone
Call 1-800-221-0216
If you know your contact direct extension (listed in our Price Schedule and in the “About Us” section of this website), enter it immediately upon calling.
If you are looking for general assistance, enter 2 for Sales and enter 3 for Customer Service.
Trained Team Members are available for your Monday – Thursday from 8:00 AM – 8:00 PM and on Friday from 8:00 AM – 4:30 PM (all of the time zone you are in).
• Fax
Fax 1-800-472-2281.
Please write your name and phone number on the fax so we can call to confirm receipt of your fax.
• Website
Click on “ Online Ordering ” on our homepage to access our online shopping cart. It provides secure access to ordering, account history, payments, pricing and more!
Contact your Service Champ representative to register a user name and password for Online Ordering.
Go to the “Customer Resources” section of our home page to see details on electronic ordering. Simply enter the quantity desired on a custom designed excel spreadsheet. We will take your file and import it directly into our system.
This time saving feature ensures you get exactly what you want without any handwriting, faxing, or cross-referencing part numbers.
The choice is always yours. You can ask for the specific Team Member assigned to your account. If they are on the phone, ask to go into their voice mail and leave them your own message OR you can have the person on the line assist you immediately.
Individual Team Members appreciate, and are flattered by, your loyalty in asking specifically for them. But the Service Champ Team is just that – a team. Everyone not only works together to assist all customers, but are compensated together as well. There is no “lost money” for your primary contact if another Team Member takes your order.
The overwhelming majority of products (filters, treatments, belts, lighting, etc.) should be ordered in each quantity. For example, a case of #61016 Oil System Cleaner should be ordered as 24. You will not get 24 cases, but rather 1 case of 24 bottles.
A very limited number of items should be ordered in case quantity. These include products where there is high quantity in the case (such as Windshield Towel #77E which has 1875 towels per case) where the each price cannot be calculated easily and 2 cases goes in better than 3750 each. These items are noted in the catalog by a specific order quantity, example 1 case.
If you are unsure, you can ask your Team Member or refer to our Confidential Price Schedule which lists the order quantity for every product.
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Yes! If you are more comfortable or familiar with a numbering system other than Service Champ, we can usually accommodate you. For example, oil and air filters can be ordered in other brands numbers (Pennzoil, Quaker State, Valvoline, Shell, Havoline, MileGuard, etc.) and our computer software will automatically cross reference them to the Service Champ number.
In addition, just let your Service Champ Representative know if you would like to have a competitive brand part number listed on the packing slip and invoice next to the Service Champ part number.
In order to serve you as quickly as possible, your order is printed in the Service Champ Distribution Center closest to you within 30 seconds after it is entered into our computer system. With 1,000+ orders processed at Service Champ each day, it is very difficult for us to match up a small “add-on” order to your original order.
Please take time before placing your order to make sure everything is checked. If another smaller order (less than $100) is placed on the same business day after your original order, you will be charged the freight on the smaller “add-in” order. If the “add-on” order is over $100 and is placed on the same business day as your original order, we will pay the freight.
Orders placed with Service Champ by Noon (of the time zone you are in) will ship the same day in most cases. We receive approximately 70% of all orders for the week on Monday and Tuesday.
Monday and Tuesday represent the greatest challenge in meeting our same-day shipping goal. This is much like limiting wait and service times at your lube center on a Saturday being more challenging than during a Monday or Tuesday.
With this in mind, if you can place your order on Sunday (by fax, online ordering, or e-mail) your order will be imported into our system first thing Monday morning, ensuring it will be shipped to you that the same day.
Likewise, on Wednesday and Thursday we are often able to ship orders received as late as 2:30 PM (of the time zone you are in) the same day. The bottom line is the earlier in the day we get your order, the best chances it has to get out right away.
We ship virtually all orders by FedEx. If you prefer common carrier for larger orders, please let us know and we will accommodate your request. Next Day, 2- Day and 3-Day FedEx shipments are also available at an additional cost.
Every effort is made to ship your entire order to you on the day it was ordered. When an order is received after 12:00 PM EST, it is not always possible to ship the entire order that day. In some cases, we will ship whatever we have completed to you on one day, and the balance the next business day. In doing so, you receive product as soon as possible. Please note; this will result in your order being delivered on consecutive days by FedEx. In this case, your packing slip will be in the last box delivered on the second day. For your convenience, carton content labels are located on the inside flap of each shipping carton listing its contents, and can be used as a daily packing list.
Service Champ operates five Distribution Centers located in Pennsylvania, Florida, Indiana, Texas and California. Your order ships from the Distribution Center closest to you. If we are out-of-stock of an item(s) in the one closest to you, the item(s) will likely ship from the next closest Distribution Center. The maximum number of shipments you will receive to complete your order from Service Champ is two.
If you are receiving two shipments from Service Champ, the packing slip on the order from the Distribution Center closest to you will inform you as to what items are coming from the next closest Distribution Center. Click here for PDF file sample of a packing slip.
As you can see from the sample packing slip, you also benefit from a page listing what items are in each shipping box from Service Champ. This is helpful if you need to get something quickly from your order. There is no need to open every box to find the item(s) you need.
Most of the country receives 1-2 Day FedEx Delivery from our five strategically located Distribution Centers.
For example, a center in Chicago ordering on a Monday by noon should receive their Service Champ order on Tuesday from our Indiana Distribution Center. If any items shipped from our Pennsylvania Distribution Center, which is the next closest to Chicago, that order would arrive on Thursday.Important! FedEx does not count Saturday, Sunday or national holidays as delivery days.
Orders of $250 or more ordered at one time and shipped to a single location are shipped freight prepaid by Service Champ. If we ship your order from two different distribution centers, Service Champ still pays all of the freight as long as the total order is $250 or more.
If your order is below $250 or if you elect for Next Day, 2-Day, 3-Day Shipments, the freight cost will be added to your invoice.
We maintain over $8,000,000 in inventory and utilize a sophisticated, customized inventory tracking program. The result is an order fill rate which averages 98% over the period of one year.
If we are out-of-stock on an item(s), they are cancelled and should be re-ordered on your next Service Champ order.
All orders are pulled by a trained Service Champ Team member AND double-checked by another trained Service Champ Team Member with an electronic bar-code scanner. While we maintain a high level of accuracy, mistakes will occur from time to time. Simply contact the Service Champ Customer Care Team (Extension 3) and inform them of the error. We will either issue a credit memo OR make a freight prepaid shipment of product to correct the problem.
Based on your method of payment, there are three price columns which you may receive. Net 30 Day payments receive the purple column; Credit Card payments earn a 4% discount & receive the green column; and Check-By-Phone payments earn a 6% discount & receive the red column.
If an order is under $250 and is paid on Net 30 Day terms, the price is higher as noted by the header $25 - $249 Order. Orders under $250 and paid by Credit Card or Check-By-Phone remains unchanged from the green and red columns respectively.
Invoices are generated after your order is double-checked and scanned by a trained Service Champ Team Member. After that occurs, you have several options to choose from – just let us know;
- Your packing slip is priced out and serves as your invoice (no other invoice will be mailed).
- Your packing slip is priced out and we will also mail a formal invoice to your store or office.
- Your packing slip is not priced out and we will mail a formal invoice to your store or office.
- You may also opt to receive your invoice via e-mail or fax instead of, or in addition to, the mail copy. Click on “Instant Invoice Confirmation” on our homepage to sign-up for this benefit.
CLICK HERE TO SEE A SAMPLE INVOICE SORTED BY PART #
CLICK HERE TO SEE A SAMPLE INVOICE SORTED BY PRODUCT LINE
Customers in California, Florida, Indiana, Nevada, New York, Pennsylvania, Texas, and Virginia are required to pay sales tax. All other states are unaffected. For customers in these eight states, we are required by law to collect sales tax for items which are not re-sold to your customers. These items include tools, shop supplies, equipment, etc. Items such as filters, wiper blades, chemicals, serpentine belts, etc. that are re-sold are not subject to sales tax.
For customers in Texas, if you prefer that we charge you sales tax on ALL items (so you do not have to charge your customers sales tax), just let us know and we can accommodate your request.
If a part is subject to sales tax, an asterisk will appear next to the dollar amount for the individual line. Though the asterisk will appear for each part that is subject to sales tax, please remember that we only charge sales tax in California, Florida, Indiana, Nevada, New York, Pennsylvania, Texas, and Virginia.
Service Champ prints a Confidential Price Schedule only once a year, usually in January. As a rule, prices will not change until a new Confidential Price Schedule is printed. If circumstances beyond our control force an adjustment in prices prior to a new Confidential Price Schedule, you will be informed in writing 30 days prior to any change.
Invoices can be paid by…
- C.O.D. (Check Only)
- Open Account (Net 30 Day Terms)
- Credit Card (Visa, MasterCard, Discover, American Express)
- Check-By-Phone (Funds transferred electronically from your checking account to Service Champ)
Our Confidential Price Schedule has a Warranty Code listed for each part number (it is the last column after all of the prices and catalog page number) and refer to our Product Warranty. Click here for PDF file of our Product Warranty.
In the unlikely event one of our products results in a failure or claim, please complete a Product Claim Report and return it along with the product in question as instructed. Click here for PDF file of our Product Claim Report.
Upon our receipt of the Report and the product in question, we will forward all information directly to the manufacturer of the product. Their Engineering Department is asked by Service Champ to promptly evaluate the claim and provide a written response along with all results / data they have assembled. All of this information will be provided to you. This process usually takes 7-10 business days from start to finish.
Overall, Service Champ’s annual defective product rate is two-tenths of one-percent. We purchase only from top-tier manufacturers because we recognize that “your” good name is on the line every time you service a vehicle. If a product distributed by Service Champ is found to be defective and the cause of a claim, we stand behind it.
Until this process has been completed with the manufacturer of the product in question, we cannot tell you how to handle the claim with your customer.